Support Policy Page

# Support Policy

Thank you for choosing Finnegan Store as your preferred marketplace. We are committed to providing excellent customer support to ensure a seamless shopping experience for both buyers and sellers. This Support Policy outlines the guidelines and procedures regarding our customer support services.

## 1. Contacting Support

1.1. If you have any questions, concerns, or need assistance, please reach out to our support team via the following channels:

- Email: info@finneganstore.com

- Phone: [0772695168]

- Live Chat: Available on our website during business hours

1.2. Our support team aims to respond to all inquiries within 24 hours, excluding weekends and public holidays.

## 2. Support Hours

2.1. Our support team operates during the following hours:

- Monday to Friday: 9:00 AM to 6:00 PM (local time)

- Saturday and Sunday: Closed

2.2. Any inquiries received outside of our support hours will be addressed on the next business day.

## 3. Types of Support

3.1. We provide support for the following types of inquiries:

- General inquiries about our marketplace platform

- Assistance with navigating the website and using its features

- Questions regarding product listings, orders, and transactions

- Resolving issues related to payments, refunds, or cancellations

- Technical support for any website-related problems

3.2. For specific inquiries related to individual sellers or products, we will coordinate with the respective sellers to facilitate resolution.

## 4. Support Process

4.1. When contacting our support team, please provide detailed information about your inquiry, including relevant order numbers, product details, or any other necessary information to help us understand and address your issue effectively.

4.2. Our support team will review your inquiry and respond with appropriate assistance, information, or instructions to resolve the matter.

4.3. In cases where additional investigation or coordination with sellers is required, we will keep you informed of the progress and provide timely updates on the status of your inquiry.

4.4. We strive to resolve all support inquiries in a prompt and satisfactory manner. However, complex issues may require additional time for investigation and resolution.

## 5. Feedback and Suggestions

5.1. We value your feedback and suggestions on how we can improve our marketplace and support services. Please feel free to share your thoughts with us via the provided contact channels.

5.2. Your feedback will help us enhance our platform, provide better support, and create a more user-friendly experience for all our customers.